webinar WEDNESDAYS^SM


	Dealing with Aggression in the Workplace: How to Recognize, De-escalate and Defuse Aggressive Behavior

Date:	August 16, 2017
Time:	2:30 PM ET

Webinar Description

This presentation will provide frontline healthcare workers with de-escalation techniques and step-by-step guidelines for recognizing and diffusing aggressive behavior before it becomes violent. Learn alternative approaches through specific case studies to help facilitate safer outcomes.

Learning Objectives

Guidelines and techniques for defusing aggressive behavior
Gain an indepth understanding of the "Prevent" plan
Specific talk-down techniques, types, and use of basic restraints, legal considerations, and risk management implications.
Details of the simple, effective aggression continuum with which one can judge the appropriate response to different aggression levels.

About the Speaker

Steven S. Wilder, BA, CHSP, STS
COO, Sorensen, Wilder & Associates, Safety & Security Solutions Specialist

Webinar Description

All levels of staffing in any type of occupancy

Dealing with Aggression in the Workplace: How to Recognize, De-escalate and Defuse Aggressive Behavior

Date:	August 16, 2017
Time:	2:30 PM ET

Webinar Description

Learning Objectives

Guidelines and techniques for defusing aggressive behavior
Gain an indepth understanding of the "Prevent" plan
Specific talk-down techniques, types, and use of basic restraints, legal considerations, and risk management implications.
Details of the simple, effective aggression continuum with which one can judge the appropriate response to different aggression levels.

Steven S. Wilder, BA, CHSP, STS
COO, Sorensen, Wilder & Associates, Safety & Security Solutions Specialist

Steve has spent more than 30 years in safety, security, and risk management. He has provided consultation services to hundreds of clients, including government, education, manufacturing, retailing, and healthcare. In his corporate healthcare caree. Steve served as Hospital Director of Risk Management, Director of Safety and Facility Management for a senior service agency with 15 facilities, and as Corporate Director of Safety and Security for a healthcare system with 10 hospitals and 15 long-term care facilities. He has performed security threat and vulnerability assessments at more than 100 locations across the United States and has trained thousands of workers in workplace safety.

All levels of staffing in any type of occupancy

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